Service case
Before and after an intervention
Illustrative images of a typical intervention.
Maintenance of self-service terminals for county service points and public offices in Kisumu, Siaya and Homa Bay. Every hour of terminal downtime means lost transactions and extra load on the teller desk, so we work to get the equipment available again as soon as possible. That is exactly what we work on: equipment idle for days.
Illustrative images of a typical intervention.
| Alert type | Response | Cover |
|---|---|---|
| Critical: machine out of service | 4 working hours | Monday to Sunday |
| High: partial module fault | 1 working day | Monday to Saturday |
| Scheduled: preventive maintenance | Per calendar | Monthly or quarterly |
Response times are set by contract and vary with the location of the machine.
The incident is logged and ranked by how critical the site is.
Remote or on-site check to identify the module at fault.
Work on the machine with the parts expected for that fault.
Service report with the parts used and the time service was restored.
Real reviews from Kisumu clients.
"The quarterly figure showed three missed windows out of forty-one, and each one had a written reason."
"Next working day is exactly what happens. We plan around it instead of hoping."
"After the staff training we stopped calling them out for paper jams entirely."
Serving Kisumu with quality materials and certified professionals.
Kisumu city and immediate surroundings.
Siaya, Homa Bay and Bondo service points.
Two planned visits per terminal per year.
Windows met and missed, with reasons.
Clearing simple jams and restarts without a call-out.
Contact us today and receive fast, professional service.
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